![]() ![]() Possible tracking height (mouse pad /surface tuning - software issue)ĭrifting (in one direction, over lots of mouse movement).Worked for me on Windows 10 version 1909, G Hub version 200.If you are experiencing erratic movement when you use your mouse, it may be due to the following: In a nutshell, I solved it by going into: ![]() So far, I've tested 1000 clicks after this and not a single one of those was a double click. I was using a double click mouse test and getting about 15% of double clicks every time i clicked. I was just going to Logitech's website to file for an RMA (It's still covered by waranty, which made me a little upset for troubleshooting a mouse this new) when it suggested me to go into Windows Settings, File Explorer Options, General tab, and select the "Double-click to open an item" (It was already selected, but I've changed it and changed back). I was greatly skeptical about this, but tried anyway, and it simply stopped double clicking at random. Since I'm working at home due to the pandemic, and most of my work comes down to AutoCAD drawing and spreadsheets, my G502 clicking was all of the place making my work a bit frustrating at some times. I tried reinstalling G Hub, changing the usb port from 2.0 to 3.0 to another 2.0, to name a few. I had this issue for a few days now and tried a lot of solutions and workarounds without any success. I think I just fixed this double click issue on my G502 Hero!Ī little background here. Logitech released a firmware update through the Logitech GHUB which fixed the double clicks for me. It started double clicking for no reason again. ![]() ![]() I love the design of the G502 Hero but this issue is gonna be a deal breaker next time I think about buying a Logitech (mouse) product. It turns out it is not and it has started on my new mouse. It is also happening when playing games so holding down it will just un-click itself so I returned it bought another one because I thought it might have been a one time thing. It started early on and I could rarely drag files or highlight text with 0 issues. This is the exact same issue ive been having after having a G502 hero. It is also a shame that my $15 Vic Tseng mouse from Amazon outperforms the G502 Hero in almost every way, at least in that it works as advertised. That is a damned shame because I expect more from an ostensibly American company, a company that now is less than an inch from losing my business, for all peripherals, forever. Unfortunately these online searches also indicate that Logitech has been made aware of the issue repeatedly, yet have seemingly done little-to-nothing to resolve it. Online searches about the issues indicate that a lot of other people have had these problems. I have used Logitech products for over 20 years and this is the first time I got a genuine dud, unfortunately to the tune of $80. In either case, it's simply unacceptable for a large, trusted corporation to ignore so many long-term, loyal customers for such a period of time.Īfter about three months of use the left-click button sometimes double-clicks and more infuriatingly won't stay pressed, making highlighting text and dragging across the screen impossible. I would think it's a hardware issue, as if Logitech's manufacturer received a shipment of bad switches and they either didn't detect them in time or didn't care and went ahead and installed them anyway. And by "by now" I mean months ago plenty of people have been having issues with this inferior product for a long time. If it's a software issue then it should have been patched by now. ![]()
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